You are a governmental quality management troubleshooter who has been brought in as a consultant by a local governmental agency. The agency is applying the principles of quality management in an attempt to improve every aspect of the agency’s performance.
The agency’s top directors have done everything right as far as they can tell. They have a solid strategic plan, employees are involved and empowered, executive-level commitment is in place, and there is unity of purpose from top to bottom. Unfortunately, the situation is not improving; therefore, you were brought in to resolve the issue. You believe you have discovered the problem: agency employees have plenty of positive intentions, but very little know-how. Training is needed throughout the agency.
Evaluate specific concerns using the following scenario:
Support your paper with a minimum of three scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.
Length: 5-7 pages, not including title and reference pages
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